We all share a set of accountabilities, regardless of our job position and role in any specific project.
The client is not always right, or they would not ask us for help to solve their problems. Yet the client always has their good reasons. Remember we value quality in human relations as much as we value quality in software. Be always kind and clear, keep your integrity, make your point with honesty and don't just nod to everything, but listen with open ears to customers' needs.
Ultimately, everybody is called to deliver a great customer experience.
Delivering your outputs
Simple as it sounds. On time, on budget, on specs.
Respecting your colleagues
Be friendly. Keep in mind that we share the same goal but each of us may have different ways to achieve it. Always presume everybody is well-meaning and help them to improve. Don't waste other people's time: be timely at meetings, point out when others forget something and clearly state your requirements or needs so others shouldn't try to figure out what you mean.
Supporting your colleagues
Work with others so that they can grow. Add to their knowledge. Help them if they are in need but don't steal the spotlight: let them do the work so they can improve. Point out when others can meet the highest standard. Don't keep to yourself information that can help others succeed.
Following company processes
We prefer processes and evolutionary agreements over rules. Still, we want everybody to follow those processes and respect evolutionary agreements. Everybody is involved in shaping them so everybody must respect them.
Operational accountabilities are described in terms of the expected positive impacts a role has on the business.
Note: Printing one of the pages below directly from the browser will produce an Impact Assessment Card, a version of the page specifically formatted to evaluate yourself (or to ask your responsible for an evaluation) by ticking off its boxes. Try it out!
Digital Strategy area
TO BE DONE